In-person IT support at Atlas Service Center

Dear colleagues,

I'm happy to share that in-person IT support is now available at the Atlas Service Center (Building E17, 40 Ames Street) during the center's standard operating hours, 8 a.m.–5 p.m. on weekdays.

Team members can assist the MIT community with software and systems-related issues at the center. For hardware issues, they can help coordinate the vendor-based repair process and provide loaner equipment for use until the repair is complete. To complement this service strategy, we are actively developing an IT hardware repair offering that we anticipate joining our Atlas in-person experience later this fall.

The team's return to the center is part of a larger IS&T effort to meet the evolving needs of the MIT community. Earlier this month, we announced a new IT notification system, MIT Atlas Alert, that provides prompt notification of IT service disruptions. Next month, we will launch 24/7 chat-based IT support that will be available across all versions of the MIT Atlas app. This summer and fall, I'm visiting the schools and college to hear more about how IS&T can take additional steps to assist our community thoughtfully and effectively.

As we continue our efforts to update our service model to meet the Institute's current and emerging needs, please feel free to reach out to me directly or contact the IS&T Service Desk at servicedesk@mit.edu or 617-253-1101.

Please forward this message to others in your area who might find it useful.

Sincerely,

Mark V. Silis
Vice President, Information Systems & Technology