Announcing the Hardware Service Center Opening

October 17, 2024

Mark V. Silis, Vice President for Information Systems and Technology |

Dear Colleagues,

Information Systems and Technology (IS&T) is excited to announce that the MIT Hardware Service Center is now open for computer hardware repairs at its temporary location in the Atlas Service Center. A partnership with ComputerCare, the center is available to all MIT students, faculty, and staff. Here are the key details:

Access: Visit the Atlas Service Center during normal business hours (8:00 a.m.–5:00 p.m., Monday–Friday) for service — no appointment needed. After hours, IS&T is available via email, phone, and chat to provide 24/7 support remotely.
Repairs: Technicians will repair computers on site at the Atlas Service Center this semester. The permanent location of the Hardware Service Center is under construction, with an expected opening in spring 2025. This service replaces the previous off-campus, vendor-based system.
Devices: Initially, we will focus on repairing computers, including Apple, Dell, and Lenovo products. We plan to expand services to mobile devices, such as tablets and smartphones, later this fall.
Eligibility and Costs: The Hardware Service Center accepts both MIT-issued and personal devices. While there is no charge for labor, we will work with the individual requestors to bill for any necessary parts; costs may apply.
Loaner Program: IS&T's computer loaner program remains available for those needing a temporary device while their computer is being serviced.

The launch of the Hardware Service Center is part of IS&T’s larger, ongoing commitment to meet the evolving needs of the MIT community. This service complements the in-person software and systems IT support introduced at this location last year. Other IS&T initiatives, such as the MIT Atlas Alerts notification system and 24/7 chat-based IT support in the MIT Atlas App, work together with our on-campus services to support our community’s IT needs wherever and whenever they arise.

As we work to evolve our service model to address the IT needs of today and anticipate those of tomorrow, we hope you will reach out with feedback or ideas via the IS&T Service Desk: servicedesk@mit.edu or 617-253-1101.

Sincerely,

Mark V. Silis
Vice President, Information Systems and Technology